For any problem, question or suggestion: contacto@pewen.dev. We answer in English, Spanish and Portuguese, usually within two business days.
If you are reporting a bug, it helps a lot to include your phone model, OS version and what you were doing when it happened.
Progress is stored only on your device. If you reinstalled the game or changed phones without restoring your iOS or Android backup, there is no way to recover it: it is not on any server of ours. Kites you purchased can be restored.
Open the shop inside the game and use restore purchases. Purchases are tied to your App Store or Google Play account, so you need to be signed in with the same account you bought with. If it still does not show up, write to us with the purchase receipt email and we will sort it out.
Under Settings inside the game there is an erase progress option. It asks for two taps to confirm and erases your progress, not your purchases. To remove every trace, uninstall the game: we keep nothing outside your device.
Volantín is played with both thumbs resting on the bottom edge of the screen, with no virtual joystick. If it feels hard, open the practice yard from the cover: it teaches the five moves one at a time and shows on screen what the game is reading from your fingers. If a gesture never registers, tell us which one and on what phone.
Refunds are handled by the store you bought from. On iOS, through reportaproblem.apple.com. On Android, from your Google Play order history. If the problem was technical, write to us first and let's see if it can be fixed.